Frequently Asked Questions
Baobab Swirls is a natural skincare company that handcrafts natural soaps and skin care products. We are committed to providing our customers with high-quality natural-ingredient products.
Answers to some of the most frequently asked questions about our products and services can be found below.
What materials are used in Baobab Swirls' products?
Our products are all handcrafted with natural ingredients like essential oils, herbs, and botanicals. In our products, we do not use any synthetic fragrances or chemicals.
How long do the items last?
For best results, use face cream, body scrub, and body cream within 3 months of opening.
Are the products from Baobab Swirls suitable for sensitive skin?
Our products contain natural ingredients that are gentle on the skin. However, before using any new product, we recommend performing a patch test, especially if you have sensitive skin.
Are your products free of animal cruelty?
Yes, all of our products are free of cruelty and have not been tested on animals.
Are your products vegan?
Some of our products are vegan, while others are not. For more information, please see the product description or contact us.
How do I place a special order?
You can contact us via our website or email us at firstname.lastname@example.org to place a custom order. Please include your preferred product as well as any special requests or allergies. We will then provide you with a custom order quote and lead time.
Do you ship internationally?
No ,we only ship nationwide around Zambia. Please contact us for shipping rates and estimated delivery times.
What payment methods do you accept?
For online orders, we accept all major credit cards as well as Mobile Money Transactions via DPO Pay and Pay 2 Cell for FNB. If you prefer to order over the phone, we accept cash for local pickup in Lusaka.
Where can I get your products?
Our products are available for purchase on our website,our stockists, at local markets and events,(For a list of upcoming events, please visit our website or follow us on social media) or by contacting us directly to place an order.
How should I take care of my handcrafted soap?
We recommend keeping your soap in a well-drained soap dish and allowing it to dry between uses to ensure its longevity. If you leave it in standing water, the soap will become mushy and lose its effectiveness.
What Causes Handmade Soap to sweat during wet weather?
Natural glycerin, a humectant that attracts moisture from the air, is found in handmade soap. Because of this, handmade soap "sweats" when the humidity rises. The moisture in the air can cause the soap to become saturated with water in humid weather, resulting in sweat-like droplets forming on the soap's surface.
Are your products suitable for allergy sufferers?
Although all of our products are made from natural ingredients, please be aware that some of them may contain nuts or other allergens. Please let us know if you have any allergies or sensitivities before placing your order so that we can ensure your products are suitable for you.
How do I perform a patch test prior to using your products?
We recommend performing a patch test before using any of our products to ensure that you are not allergic to any of the ingredients. Apply a small amount of the product to the inside of your elbow or behind your ear to perform a patch test. If you notice any irritation or redness, stop using the product.